Terms of Service

Welcome to Chantcds. These Terms of Service govern your access to and use of chantcds.com, including purchases made through our website.

By accessing our website, creating an order, or purchasing a product from us, you agree to these Terms of Service. Please read them carefully before using our website.

Summary

Store: Chantcds

Website: chantcds.com

Products: Women's fashion products

Sales Territory: United States and Canada

Currency: U.S. Dollars (USD)

Taxes & Duties: Applicable taxes are included in displayed product prices; applicable import charges are shown prior to checkout

Standard Shipping Fee: $6.99 per order

Estimated Total Delivery: 6–12 business days (US) | 9–15 business days (Canada)

Return Window: 30 days from delivery

Refund Processing: Within 7 business days after the returned item is received, inspected, and approved

Return Shipping: Free for approved returns (prepaid return label provided)

Restocking / Storage Fee: None ($0.00)

Customer Support: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)

These Terms should be read together with our Shipping Policy, Return & Refund Policy, Privacy Policy, and other policies published on our website.

1. About Chantcds

Chantcds operates the website chantcds.com, through which we offer women's fashion products to customers within the United States and Canada.

Business information:

Store: Chantcds

Website: chantcds.com

Address: 51 Oakland Ave, Farmington, CT 06032-1720, United States

Email: [email protected]

Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)

2. Acceptance of These Terms

By using this website or placing an order, you confirm that:

• You have read and understood these Terms.
• You agree to follow these Terms.
• The information you provide to us is accurate and complete.
• You are legally capable of entering into a purchase transaction.
• You will use the website only for lawful purposes.

If you do not agree with these Terms, please do not use the website or place an order.

3. Eligibility to Purchase

You must be legally able to enter into a binding purchase agreement under the laws applicable in your jurisdiction.

If you are under the legal age required to enter into contracts, you may use this website only with the involvement and authorization of a parent or legal guardian.

4. Products and Product Information

We make reasonable efforts to provide accurate and current product information.

Product pages may include information such as:

• Product name
• Description
• Available sizes
• Available colors
• Product images
• Price
• Availability
• Material or care information where applicable

Colors and appearance may vary slightly depending on your device, display calibration, lighting conditions, and manufacturing variations.

Product images are intended to represent the merchandise as accurately as reasonably possible.

5. Product Availability

All products are subject to availability.

Adding an item to your shopping cart does not reserve or guarantee that the item will remain available until payment is successfully processed.

If an item becomes unavailable after an order has been submitted, we may contact you to offer an appropriate solution, such as:

• Cancellation of the unavailable item
• Full refund for the unavailable item
• Other mutually agreeable options

We will not substitute a materially different product without your consent.

6. Prices

All prices displayed on chantcds.com are shown in U.S. Dollars (USD) unless otherwise clearly stated.

Product prices include applicable sales taxes.

The standard shipping charge is separate from the product price and is displayed clearly during checkout.

Our standard shipping fee is:
$6.99 per order (applicable to both the United States and Canada)

There are no additional hidden standard shipping charges beyond those disclosed during checkout.

Customers can review the product price, shipping fee, and total amount before completing payment.

7. Pricing Errors

We make reasonable efforts to ensure all pricing information is accurate.

If an obvious pricing, technical, or display error occurs, we may contact you before fulfilling the affected order.

Where legally permitted, we reserve the right to cancel an order affected by an obvious and genuine pricing error and provide an immediate refund for any amount charged.

We do not charge customers undisclosed or unexpected amounts.

8. Taxes and Customs

Applicable domestic sales taxes are included in displayed product prices.

For shipments to Canada, any applicable import taxes, duties, or customs charges are clearly outlined or displayed before the customer finalizes the purchase.

9. Orders

Submitting an order constitutes an offer to purchase the selected products under these Terms.

An order may be subject to:

• Product availability
• Successful payment authorization
• Accurate and verifiable shipping information
• Fraud prevention and risk assessment checks
• Compliance with these Terms

10. Order Acceptance

An order is considered accepted when it has been processed for fulfillment and an order dispatch notification is issued.

An automated receipt confirmation acknowledges that we have received your request, but does not constitute formal acceptance of the order.

We reserve the right to decline or cancel an order where reasonably necessary, including when:

• Payment cannot be authorized or completed
• The item is out of stock or discontinued
• Delivery address is outside the United States and Canada
• The order triggers automated security or fraud alerts
• An unmistakable pricing or system error has occurred

In the event of cancellation, the full amount paid will be promptly refunded.

11. Order Information

Customers are responsible for providing accurate and complete:

• Full recipient name
• Valid email address and phone number
• Billing address matching payment records
• Full street address, apartment/suite, city, state/province, and ZIP/postal code

If you notice an address error after placing an order, please contact support immediately. Address modifications cannot be guaranteed once order processing has commenced.

12. Payment

Customers must pay the full balance displayed at checkout prior to order fulfillment.

All payments are securely processed through authorized third-party payment gateways.

You represent that you have legal authorization to use the payment card or account submitted.

13. Payment Authorization

All card payments and transactions are subject to verification checks and authorization by card issuers and payment providers.

We are not liable for order delays or cancellations resulting from refusal or delay by your card issuer in authorizing payment.

14. Shipping Area

We ship exclusively to physical addresses and eligible postal destinations within the United States and Canada.

We do not offer shipping to other international destinations at this time.

Orders submitted with destinations outside our supported territories cannot be fulfilled and will be refunded.

15. Order Cut-Off Time

Our standard daily order cut-off time is:
5:00 PM Eastern Time (ET)

Orders placed after 5:00 PM ET, on weekends, or on recognized statutory holidays begin fulfillment on the following business day.

16. Order Processing Time

Orders are packaged and dispatched within:
1–2 business days, Monday through Friday

Processing time includes inventory preparation, quality checks, packaging, and carrier handover.

17. Transit & Delivery Times

Estimated transit times after order handover to the carrier:

• United States: 5–10 business days (Estimated total delivery: 6–12 business days)
• Canada: 8–13 business days (Estimated total delivery: 9–15 business days)

Transit time is calculated on business days (Monday through Friday, excluding carrier holidays). Delivery estimates are approximate and are not guaranteed delivery dates.

18. Shipping Fee

Standard flat shipping rate:
$6.99 per order for all shipments to the United States and Canada.

The shipping rate is displayed at checkout prior to purchase, with no subsequent additions.

19. Shipping Carriers

Orders are shipped via reputable logistics partners, which may include:

• USPS
• UPS
• FedEx
• Canada Post / domestic postal services (final mile delivery in Canada)

20. Delivery

Customers are responsible for providing an accurate delivery address. We are not liable for delayed deliveries caused by inaccurate or incomplete shipping information provided during checkout.

If a parcel is delayed beyond the estimated timeframe, contact our support team so we can investigate with the carrier.

21. Risk of Loss

Risk of loss and title for items purchased pass to you in accordance with applicable consumer protection laws.

Nothing in these Terms limits our commitment to resolve issues where parcels are lost or damaged during initial carrier transit before delivery.

22. Returns

Customers in the United States and Canada may return eligible items within:
30 days from the date of delivery

To qualify for a return, items must be:

• Unworn, unwashed, and unused
• Clean and free from stains, odors, makeup, and pet hair
• In original condition with tags and original packaging attached where applicable

23. Return Shipping

Approved returns receive a free prepaid return shipping label (applicable to both US and Canadian customers).

Return procedure:

• Contact support to receive return authorization and label by email.
• Download and print the approved label.
• Affix the label securely to the package.
• Drop off the parcel at the designated carrier branch.

Customers are not charged for approved prepaid return labels.

24. Return Address

All authorized returns must be sent to:

Chantcds Returns

51 Oakland Ave

Farmington, CT 06032-1720

United States

Please obtain return authorization prior to dispatching items.

25. Restocking and Storage Fees

Chantcds does not deduct restocking or storage fees:

• Restocking fee: $0.00
• Storage fee: $0.00

26. Refunds

Once an authorized returned item is received, inspected, and approved at our facility, refunds are processed within 7 business days.

Refunds are issued directly to the original payment method. Depending on financial institutions, statement posting may take an additional 3–5 business days.

27. Damaged, Defective, or Incorrect Products

If an item arrives damaged, defective, or incorrect, notify us promptly within 48 hours of delivery with your order number, problem description, and clear photos. We will provide a prepaid return label and issue a replacement or full refund.

28. Exchanges

For size or color exchanges, contact our customer support. Exchanges are subject to current inventory. If the desired item is out of stock, a full refund will be provided under our return guidelines.

29. Order Cancellation or Changes

Order cancellations or modifications can be requested prior to fulfillment processing. Once an order is transferred to the carrier, cancellations cannot be made, and the standard 30-day return policy will apply after delivery.

30. Promotions and Discounts

Promotions and coupon discounts must be applied at checkout before final payment. Promotional terms, expiration dates, and eligibility requirements will be stated clearly with each offer.

31. Website Accuracy

We strive for absolute accuracy across our site. In the event of a significant typographical or descriptive error affecting your purchase, we will inform you promptly and provide appropriate options, including full cancellation and refund.

32. Acceptable Use

You may not use our website to:

• Violate local or international laws
• Submit fraudulent payment or stolen identity credentials
• Disrupt server infrastructure or website security
• Introduce viruses, scraping bots, or unauthorized code

33. Intellectual Property

All content on chantcds.com, including text, logos, imagery, and code, is protected by intellectual property laws and remains the property of Chantcds or its licensors. Unauthorized commercial copying or reuse is prohibited.

34. Third-Party Services

We employ reliable third-party providers for hosting, payment gateways, and carrier logistics. Each third party operates under independent security standards and service policies.

35. External Links

Any third-party links on our website are provided for convenience. We do not endorse or take responsibility for external policies or external web content.

36. Privacy and Personal Information

We handle personal information strictly under our Privacy Policy and relevant privacy frameworks, utilizing personal data solely to process orders, verify security, and fulfill customer requests.

37. Cookies and Tracking Technologies

Our website utilizes essential and performance cookies to maintain checkout integrity, user sessions, and shopping cart persistence. Please see our Privacy and Cookie Policies for detailed management options.

38. Security

We enforce industry-standard TLS/SSL encryption across all transactions. Customers are responsible for safeguarding any login credentials used on the platform.

39. Customer Communications

By placing an order, you agree to receive essential transaction notices including purchase receipts, order tracking updates, and customer support correspondence.

40. Disclaimer of Warranties

Our website and merchandise are provided without warranties beyond those required by mandatory statutory consumer protection laws.

41. Limitation of Liability

To the extent permitted under applicable law, Chantcds is not liable for indirect, incidental, or unforeseeable losses arising from website access or courier transit disruptions outside reasonable control.

42. Consumer Rights

Nothing in these Terms limits statutory consumer rights that cannot legally be modified or waived under applicable state, provincial, or federal statutes.

43. Governing Law

These Terms and related transactions are governed by the laws of the State of Connecticut and federal laws of the United States, without prejudicing mandatory local consumer protections applicable in the customer's jurisdiction.

44. Changes to These Terms

We reserve the right to revise these Terms to reflect operational, commercial, or regulatory changes. Updated Terms will be published on chantcds.com with an updated revision date.

45. Severability

If any provision of these Terms is deemed invalid or unenforceable, that part will be limited or severed to the minimum extent necessary, and remaining provisions will remain in full force.

46. Entire Agreement

These Terms, in conjunction with our Shipping Policy, Return & Refund Policy, and Privacy Policy, constitute the complete agreement governing purchases on chantcds.com.

47. Contact Information

For inquiries regarding these Terms or any customer service questions, contact:

Store: Chantcds

Website: chantcds.com

Address: 51 Oakland Ave, Farmington, CT 06032-1720, United States

Email: [email protected]

Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)

Farmington, Connecticut operates on Eastern Time (ET), observing EST (UTC−5) and EDT (UTC−4) as applicable throughout the year.