About Us
Last updated: October 2026
About Us
Welcome to Chantcds, an online boutique dedicated to contemporary women's fashion serving customers throughout the United States and Canada.
At chantcds.com, our mission is to deliver a transparent, seamless shopping journey with dependable product curation, straightforward pricing, clearly stated delivery estimates, secure payments, and a hassle-free return process.
Who We Are
Chantcds is an independent online fashion retailer operating from Connecticut, United States, and extending our dedicated shipping services across North America to both US and Canadian customers.
We believe that trust is built on clarity: customers should know precisely what they are purchasing, the exact costs involved at checkout, when their package will arrive at their doorstep, and how easily an item can be returned if it does not fit perfectly.
Our official store information is:
Store: Chantcds
Website: chantcds.com
Address: 51 Oakland Ave, Farmington, CT 06032-1720, United States
Email: [email protected]
Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)
What We Offer
Our catalog focuses on versatile women's apparel designed for daily comfort, casual elegance, and modern styling.
Every product listing on our website provides complete, honest specifications, including:
- Detailed product descriptions and garment cuts
- Standardized size charts and measurement guidelines
- Accurate color variants and real-life product imagery
- Fabric compositions and garment care recommendations
- Real-time inventory availability
- Upfront retail pricing in USD
Our Core Principles
We hold our business to high standards of consumer transparency and reliability:
- Transparent Pricing: Product prices include applicable sales taxes; no undisclosed handling fees are ever added.
- Predictable Shipping: A flat $6.99 shipping fee per order across all supported regions with tracked delivery.
- Risk-Free Returns: A 30-day return window with free prepaid return shipping labels for all approved returns.
- Prompt Refunds: Full reimbursements processed within 7 business days following warehouse inspection.
- Responsive Service: Attentive, human customer support available 6 days a week.
Shipping & Delivery Overview
We fulfill orders exclusively to physical addresses and verifiable delivery locations within the United States and Canada.
| Shipping Feature | United States | Canada |
|---|---|---|
| Order Cut-Off Time | 5:00 PM ET (Mon–Fri) | 5:00 PM ET (Mon–Fri) |
| Processing Time | 1–2 business days | 1–2 business days |
| Transit Time | 5–10 business days | 8–13 business days |
| Estimated Total Delivery | 6–12 business days | 9–15 business days |
| Flat Shipping Rate | $6.99 per order | $6.99 per order |
| Logistics Carriers | USPS, UPS, FedEx | USPS / Canada Post, UPS, FedEx |
Clear & Risk-Free Returns
We stand firmly behind the quality of our clothing. If an item does not fit or satisfy your expectations, you may return it within 30 days of delivery.
Our return commitment guarantees:
- Free Return Shipping: We provide an approved prepaid return label via email.
- Zero Restocking Surcharge: Restocking fee is $0.00 and storage fee is $0.00.
- Fast Processing: Full reimbursements are issued back to the original payment method within 7 business days following inspection.
All authorized returns are processed at our central facility:
Chantcds Returns
51 Oakland Ave
Farmington, CT 06032-1720
United States
Payment Options & Security
We offer secure, authenticated payment methods for shoppers in the US and Canada:
- Credit & Debit Cards: Visa, MasterCard, American Express, and Discover
- PayPal: Fast, protected checkout via PayPal balance, bank debit, or linked cards
All transactions are processed through 256-bit TLS/SSL encrypted payment gateways compliant with PCI-DSS Tier 1 standards. We never store raw credit card numbers or security codes on our servers.
Customer Support
Whether you have a sizing question before ordering, need help tracking a package in transit, or wish to start a return, our customer care team is here to assist:
Store: Chantcds
Website: chantcds.com
Address: 51 Oakland Ave, Farmington, CT 06032-1720, United States
Email: [email protected]
Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)
Farmington, Connecticut operates on Eastern Time (ET), observing EST (UTC−5) and EDT (UTC−4) as applicable throughout the year.
Thank you for choosing Chantcds.