Shipping Policy

Thank you for shopping with Chantcds. This Shipping Policy explains our order processing times, shipping destinations, delivery estimates, shipping charges, carriers, and other important information related to the delivery of purchases made through chantcds.com.

Summary

Shipping Destinations: United States and Canada

Other International Shipping: Not available

Order Cut-Off Time: 5:00 PM Eastern Time (ET)

Processing / Preparation Time: 1–2 business days, Monday through Friday

Transit Time (United States): 5–10 business days, Monday through Friday

Transit Time (Canada): 8–13 business days, Monday through Friday

Estimated Total Delivery Time (United States): 6–12 business days

Estimated Total Delivery Time (Canada): 9–15 business days

Standard Shipping Fee: $6.99 per order

Additional Shipping Fees: None

Shipping Carriers: USPS, UPS, FedEx, or Canada Post / local postal partners

Taxes & Duties: Product prices include applicable tax; any applicable import customs/taxes are displayed at checkout

Shipping Charge: Calculated and displayed at checkout

Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)

Shipping Destinations

Chantcds ships to addresses within the United States and Canada.

We do not offer shipping to other international destinations at this time.

Customers are responsible for providing a complete and accurate delivery address during checkout. We are unable to guarantee delivery when an incomplete or incorrect shipping address is provided.

Order Cut-Off Time

Our daily order cut-off time is:

5:00 PM Eastern Time (ET)

Orders placed before 5:00 PM ET on a business day may begin processing that business day.

Orders placed after 5:00 PM ET, on weekends, or on recognized holidays will begin processing on the next available business day.

Order Processing and Preparation Time

Orders are normally prepared and processed within:

1–2 business days, Monday through Friday

Processing time includes order verification, packaging, quality check, and transfer to the carrier.

Business days do not include Saturdays, Sundays, or recognized public holidays.

Shipping and Transit Time

Once your order has been processed and handed over to the shipping carrier, estimated transit times are as follows:

• United States: 5–10 business days (Monday–Friday)
• Canada: 8–13 business days (Monday–Friday)

Actual delivery times may vary depending on destination location, customs clearance processes (for Canadian shipments), carrier volume, weather disruptions, or holiday seasons.

Estimated Total Delivery Time

The estimated total delivery timeframe from order placement to doorstep arrival:

Stage / Feature	United States	Canada
Order Cut-Off Time	5:00 PM ET	5:00 PM ET
Processing / Preparation	1–2 business days	1–2 business days
Transit / Shipping Time	5–10 business days	8–13 business days
Estimated Total Delivery	6–12 business days	9–15 business days
Operating Days	Monday–Friday	Monday–Friday
Standard Shipping Fee	$6.99 per order	$6.99 per order
Shipping Carriers	USPS, UPS, FedEx	USPS / Canada Post, UPS, FedEx

Delivery estimates are provided as reasonable estimates and are not guaranteed delivery dates.

Shipping Charges

We charge a flat standard shipping fee of:

$6.99 per order

There are no additional hidden shipping fees beyond the final amount confirmed during checkout.

The shipping fee will be clearly displayed prior to order finalization.

Taxes and Pricing

Product prices displayed on chantcds.com include applicable sales taxes.

Shipping is charged separately at checkout at the standard rate of $6.99 per order.

Customers will be able to review product costs, shipping fees, and the complete total before finalizing payment.

Shipping Carriers

Depending on package size, destination, and transit efficiency, shipments may be routed through:

• USPS
• UPS
• FedEx
• Canada Post (final mile delivery for select Canadian orders)

Order Tracking

Tracking information is sent via email once your order has been packaged and handed over to the courier.

Please allow up to 24–48 hours for tracking activity to register in the carrier's system.

Delivery Address

Please verify your full street address, apartment/unit number, province/state, and postal/ZIP code before placing your order. Chantcds cannot be held responsible for shipments delayed or lost due to invalid shipping details provided at checkout.

If you notice an error in your address, please contact support immediately before your package enters carrier transit.

Delayed Shipments

Delays may occur on rare occasions due to:

• International customs processing (for Canada deliveries)
• Severe weather and transport bottlenecks
• Peak holiday seasons
• Address discrepancies

If your order has not arrived beyond the estimated timeframe, please reach out to our team with your order number.

Lost or Missing Packages

If tracking indicates delivery but the package cannot be found:

• Inspect surrounding premises, porches, mailboxes, and parcel lockers.
• Check with building managers, concierge desk, or household members.
• Contact the carrier for delivery coordinates/notes.
• Contact Chantcds support for further resolution.

Damaged Packages

If items arrive damaged, report the issue to support within 48 hours of delivery with:

• Order number
• Clear photos of the damaged item(s) and outer packaging

Failed Delivery and Returned Packages

Packages returned to us due to incomplete addresses, refused delivery, or uncollected customs/post office items may incur return or reshipment fees. Please reach out to customer service if your tracking indicates a return to sender.

Contact Information

For questions regarding shipping, order status, or delivery, please contact:

Store: Chantcds

Website: chantcds.com

Address: 51 Oakland Ave, Farmington, CT 06032-1720, United States

Email: [email protected]

Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)

Eastern Time observes Eastern Standard Time (EST, UTC−5) and Eastern Daylight Time (EDT, UTC−4) as applicable throughout the year.