Shipping Policy

1. Shipping Cost

Chantcds currently offers a simple flat-rate shipping charge of $6.99 for eligible orders. The shipping charge is intended to provide a clear and predictable delivery cost without requiring customers to calculate shipping based on individual products.

The applicable shipping charge will be displayed during checkout before an order is submitted. Customers should review the order summary carefully to confirm the shipping cost, delivery address, selected items, and total order amount before completing payment.

Unless otherwise stated at checkout, the standard shipping charge applies to qualifying orders regardless of whether the order contains Bags, Bottoms, Shoes, Tops, or a combination of these product categories.

2. Order Processing and Handling Time

After an order has been successfully placed and payment has been confirmed, Chantcds begins preparing the items for shipment. Our standard handling time is 1 business day.

Handling time includes the period required to verify the order, prepare the merchandise, package the items appropriately, and arrange the shipment with the selected delivery carrier. Handling time does not represent the amount of time the package spends traveling to the delivery address.

3. Order Cut-Off Time

Chantcds uses a daily order cut-off time of 5:00 PM EST, Monday through Friday. Orders received before the applicable cut-off time on a business day can begin processing according to our standard handling schedule.

Orders submitted after 5:00 PM EST, or orders submitted on Saturday, Sunday, or a recognized holiday, may begin processing on the next available business day. The cut-off time affects when handling begins and does not guarantee a specific delivery date.

4. Estimated Delivery Timeline

After an order has completed the handling stage, the package enters transit. Chantcds estimates a standard transit time of 2–6 business days. Therefore, the overall estimated timeframe consists of the 1-business-day handling period plus the carrier transit period.

Delivery estimates are provided for planning purposes and are not guaranteed delivery dates. Carrier delays, severe weather, transportation disruptions, peak-season volume, address issues, and other circumstances may occasionally extend the expected delivery period.

5. Delivery Services & Tracking

Chantcds works with USPS, UPS, and FedEx for order delivery. The carrier used for a particular shipment may depend on the destination, package characteristics, service availability, and operational considerations.

Once tracking information becomes available, customers can use the tracking details associated with their shipment to monitor the package's transportation progress. Tracking updates may not appear immediately after a label is created. In some cases, the carrier requires additional time to scan and register the package in its tracking system.

Carrier tracking information is supplied by the delivery provider. For the most accurate status information, customers should refer to the tracking information associated with their shipment and allow reasonable time for carrier scans to appear.

6. When Your Order Is Shipped

An order is considered shipped once it has completed Chantcds's handling process and has been handed over to the applicable carrier. Shipment status and tracking information, when available, can then be used to follow the package during transit.

Please note that a shipment confirmation does not necessarily mean that the package has already reached a carrier facility or received its first physical scan. There can be a short interval between carrier handover, the first scan, and the appearance of tracking activity.

7. Delivery Address Requirements

Customers are responsible for providing a complete and accurate shipping address during checkout. This includes the recipient's name, street address, apartment or unit number when applicable, city, state, ZIP code, and any other information necessary for successful delivery.

Chantcds is not responsible for delays or unsuccessful delivery attempts caused by an incomplete, incorrect, outdated, or otherwise inaccurate shipping address supplied by the customer.

8. Carrier Delays and Unforeseen Circumstances

Chantcds makes reasonable efforts to prepare and dispatch orders according to the stated handling timeframe. However, once a package has been transferred to USPS, UPS, or FedEx, transportation and delivery are also subject to the carrier's operating conditions.

Circumstances that may affect delivery include severe weather, natural events, transportation interruptions, high seasonal shipping volume, carrier facility delays, incorrect address information, delivery access restrictions, regional disruptions, and other events outside Chantcds's reasonable control.

When a package is delayed in transit, customers should first review the latest tracking information for carrier-provided updates. If the tracking information has not changed for an extended period or indicates a delivery problem, please contact our support team so we can assist with the next appropriate step.

9. Delivery Attempts and Missed Deliveries

Delivery procedures can vary according to the carrier, destination, and local delivery conditions. A carrier may make one or more delivery attempts or leave instructions regarding pickup or redelivery when delivery cannot be completed.

Customers should monitor their tracking information and follow any carrier instructions provided for a missed delivery. If a package is returned because the carrier cannot complete delivery due to an address problem, refusal, failure to collect the package, or another customer-related issue, additional arrangements may be necessary before a replacement shipment can be considered.

10. Lost, Missing, or Damaged Packages

If tracking indicates that a package has been delivered but you cannot locate it, please first check common delivery locations around the property and, when appropriate, contact other household members, building management, or nearby recipients who may have accepted the package.

If the package remains missing, contact Chantcds customer support with your order information and tracking details. We will review the available shipment information and determine what assistance may be appropriate.

If an order arrives with visible shipping damage, customers should retain the original packaging and contact Chantcds as soon as reasonably possible. Photos or other relevant information may be requested to help evaluate the issue.

11. Products Covered by This Shipping Policy

This shipping policy applies to orders placed through Chantcds for products across our primary shopping categories, including:

• Bags: everyday bags and other selected bag styles.
• Bottoms: pants, jeans, and other selected bottom styles.
• Shoes: footwear and other selected shoe styles.
• Tops: tops, sweaters, and other selected upper-body styles.

Product-specific information displayed on an individual product page may provide additional details. Customers should review the product listing and checkout information before completing an order.

12. Business Days and Holidays

Business-day estimates are based on the standard operating schedule used for order handling. Weekends and applicable holidays may affect the start or continuation of order processing.

For example, an order placed after the 5:00 PM EST cut-off on Friday may not begin its standard handling period until the following business day. Similarly, an order submitted during a holiday period may require additional calendar time before processing resumes.

13. Changes to Shipping Information

If you need to change your shipping address or other delivery information after placing an order, contact Chantcds support as soon as possible. Address changes may only be possible before the order has been handed to the carrier.

Once an order has entered carrier transit, Chantcds may not be able to modify the destination directly. In such cases, customers may need to work with the applicable carrier using the options available for that shipment.

14. Shipping Restrictions and Delivery Availability

Shipping availability can depend on the destination and carrier service availability. If a particular destination cannot be served through the available delivery services, this may be identified during checkout or through customer support.

Chantcds reserves the right to use USPS, UPS, or FedEx based on the shipping requirements and operational availability associated with an order. The carrier selected for a shipment may therefore differ between orders.

15. Contact Chantcds About Shipping

Our customer support team is available to help with shipping questions, order status, delivery concerns, tracking information, and other issues related to an order placed through Chantcds.

16. Shipping Policy Summary

Chantcds is committed to providing clear shipping information and a reliable order fulfillment experience. We encourage customers to review the shipping details before checkout and to keep their tracking information available after an order has been dispatched.

If you have any questions about an order, shipping timeframe, carrier status, or delivery concern, please contact our support team at [email protected]. We will be happy to review the available information and assist you as efficiently as possible.