Frequently Asked Questions

Chantcds is an online store offering a selection of fashion and everyday products across Bags, Bottoms, Shoes, and Tops. Our goal is to provide customers with convenient online shopping and a straightforward ordering experience.

Our current product categories include:

• Bags
• Bottoms
• Shoes
• Tops

Product availability, sizes, colors, variants, and other details are displayed on the relevant product page.

Select the product you would like to purchase, choose any available options, add the item to your cart, and proceed to checkout. Review your order and shipping information carefully before completing payment through PayPal.

If guest checkout is available at the time of purchase, you may complete an order without creating a customer account. Checkout requirements and available options are displayed during the purchasing process.

Chantcds currently accepts PayPal only as the payment method available through our website checkout.

The payment options available through PayPal can vary depending on PayPal's current checkout experience, customer location, account status, and other factors. Follow the options presented by PayPal during checkout.

Prices on Chantcds are displayed in U.S. dollars (USD) unless otherwise indicated during the shopping or checkout process.

First, review any message or instruction displayed by PayPal and verify that your PayPal account or selected payment source is available for the transaction.

If the issue continues, contact PayPal for assistance with payment-specific problems. If you believe the issue is related to the Chantcds checkout process, contact our customer support team.

Payment is completed through PayPal's payment environment. Customers should never send their PayPal password, security codes, or complete payment card information to Chantcds by email or other direct communication.

After successful checkout and order acceptance, you should receive an order confirmation. Check your email inbox and spam or filtered folders if you do not immediately see the confirmation.

If you still cannot locate your confirmation, contact Chantcds customer support with the information available to you.

Order changes may be possible if the order has not progressed too far through the fulfillment process. Contact Chantcds as soon as possible with your order number and the change you need.

Changes cannot be guaranteed once an order has entered packing or shipment.

Cancellation may be possible if your order has not yet entered a stage where it can no longer be stopped. Because orders may begin processing quickly, contact us immediately after deciding to cancel.

A cancellation request is not considered complete until Chantcds confirms that the order has been successfully cancelled.

Contact us immediately if you entered an incorrect shipping address. We may be able to correct the address before the order is shipped, but an address change cannot be guaranteed.

Once the package has been transferred to the shipping carrier, changes may need to be handled directly with the carrier.

Contact Chantcds as soon as possible and provide the order numbers. If the duplicate order has not entered fulfillment, we may be able to cancel it.

Once an order has shipped, the applicable return process may be required instead.

Chantcds currently offers a $6.99 flat-rate shipping charge for applicable orders.

Our standard handling time is 1 business day. Processing begins after the order has been successfully placed and payment has been authorized.

Standard transit time is generally 2–6 business days after the order has been processed and handed to the shipping carrier.

Actual delivery time can vary depending on the destination, carrier operations, weather, holidays, and other circumstances outside Chantcds's direct control.

Chantcds may use USPS, UPS, or FedEx for order delivery depending on the shipment and applicable fulfillment arrangements.

The standard order cut-off time is 5:00 PM EST, Monday through Friday.

Orders placed around or after the cut-off may be processed during the next applicable business processing period.

When tracking information is available for your shipment, it may be provided through the order or shipping notification. Tracking updates are controlled by the applicable carrier after the package enters the carrier's network.

Eligible items may generally be returned within 60 days from the date of delivery.

Returned merchandise must meet the applicable conditions described in the Chantcds Return & Refund Policy.

Approved refunds are generally processed within 12 days after the refund has been approved.

After the refund is processed, the time required for the funds to appear may depend on PayPal or the applicable financial institution.

No. Chantcds does not charge a refund processing fee for eligible refunds.

Approved refunds are generally returned through the original payment method used for the purchase.

Because PayPal is currently the only payment method accepted by Chantcds, eligible refunds are generally processed through the applicable original PayPal transaction.

If the item meets the requirements of our Return & Refund Policy, you may request a return within the applicable 60-day return window. Please review the complete policy for return conditions and procedures.

First, review the latest tracking information provided by the shipping carrier. Carrier scans and delivery estimates may change while a package is in transit.

If the shipment appears to be significantly delayed or there is no useful tracking update, contact Chantcds customer support so we can help review the order.

Check the delivery location, mailbox, entrance, and other secure areas around the shipping address. You may also want to check with household members or building management where applicable.

If the package remains missing, review the carrier's tracking information and contact the applicable carrier. You may also contact Chantcds for assistance with your order.

Contact us immediately. If the order has not shipped, we may be able to correct the address. Once the package has shipped, we cannot guarantee that the address can be changed.

Contact Chantcds customer support and provide your order number and details about the item received. If appropriate, our team will provide instructions for resolving the issue.

Contact us promptly after receiving the order and describe the condition of the item. Provide your order information and any relevant details so that our team can review the situation and determine the appropriate next step.

You can contact our customer support team by email at [email protected] .

Our customer support team is available:

8:00 AM – 7:00 PM (EST), Monday – Saturday.

For order-related questions, include your order number, the name associated with the order, the email address used during checkout, and a clear description of the issue.

Do not include your PayPal password, complete payment card number, security code, or other sensitive payment credentials in your message.