Contact Us
Last updated: September 2026
We’re here to help make your shopping experience with Chantcds simple, convenient, and enjoyable. Whether you have a question about an order, need assistance with shipping, or want more information about our products, our customer support team is ready to assist.
You can contact us directly using the form below or reach out by email. For questions about an existing order, including changes, cancellations, delivery concerns, or returns, providing your order number will help us respond more efficiently.
Send Us a Message
Please complete the form below and tell us how we can help. We’ll review your message and provide assistance as soon as possible.
Contact Information
Reach out to Chantcds using the information below.
8:00 AM – 7:00 PM (EST)
Monday – Saturday
Chantcds
51 Oakland Ave
Farmington, CT 06032-1720
United States
PayPal
How Can We Help?
Our support team can assist with common questions related to your Chantcds shopping experience. If your question involves an existing purchase, please include your order number and a clear description of the issue whenever possible.
Order Questions
Contact us if you need information about your order, order status, confirmation, or other purchase-related questions.
Order Changes
If you need to request an order change or cancellation, contact us as soon as possible because orders may begin processing shortly after they are placed.
Shipping & Delivery
We can help with questions about shipping costs, processing, delivery timeframes, tracking, and delivery concerns.
Returns & Refunds
Contact our support team if you have questions about return eligibility, the return process, or refund processing.
Payment Assistance
If you experience a payment issue during checkout or have a question about a PayPal transaction, please contact us for assistance.
Product Questions
We can assist with general questions about products available across our Bags, Bottoms, Shoes, and Tops collections.
Customer Support Information
The following information provides a quick overview of the services and policies most commonly discussed with our support team.
| Store | Chantcds |
|---|---|
| Product Categories | Bags, Bottoms, Shoes, Tops |
| [email protected] | |
| Support Hours | 8:00 AM – 7:00 PM (EST), Monday – Saturday |
| Shipping Rate | $6.99 flat rate |
| Handling Time | 1 business day |
| Transit Time | 2–6 business days |
| Order Cut-Off | 5:00 PM EST, Monday – Friday |
| Shipping Carriers | USPS, UPS, FedEx |
| Return Window | Within 60 days |
| Refund Processing | Within 12 days |
| Refund Fee | No fee |
| Payment Method | PayPal |
Questions About an Order
If you are contacting us about a specific purchase, please include your full name, email address used at checkout, and order number whenever available. A brief description of your question or concern will also help our team understand what assistance you need.
For questions involving an order that has already been shipped, please include any tracking information available to you. This can help us provide more relevant guidance regarding your delivery.
Questions About Shipping
Chantcds offers a flat-rate shipping charge of $6.99. Orders are generally handled within 1 business day, followed by an estimated transit period of 2–6 business days. Shipping services may be provided by USPS, UPS, or FedEx.
Orders placed before the 5:00 PM EST Monday–Friday cut-off may enter processing according to the applicable business-day schedule. Orders placed after the cut-off, or on non-business days, may begin processing on the next applicable business day.
Need help with a delivery?
Please provide your order number and tracking information when contacting us about a delayed, missing, or otherwise unexpected delivery.
Questions About Returns & Refunds
If you have questions about returning an item, please contact us with your order number and a description of your request. Eligible returns may be requested within 60 days in accordance with our Return & Refund Policy.
Once a refund has been approved and processed, refunds are generally completed within 12 days. No refund processing fee is charged.
If you believe a refund has not been received within the expected period, please contact our support team so we can review the matter and provide appropriate assistance.
Payment Assistance
Chantcds currently accepts PayPal as its payment method. If you experience a payment problem during checkout, first verify that your PayPal account or selected payment source is active and available.
If the issue continues, you can contact us using the form above. Please never include your PayPal password, full payment card number, security code, or other sensitive payment credentials in a message.
Before You Contact Us
To help us respond more efficiently, please provide as much relevant information as possible. For order-related questions, the order number is especially helpful.
| Order Question | Order number and a brief description of your question |
|---|---|
| Shipping Issue | Order number and tracking information, if available |
| Return Request | Order number and details about the item or request |
| Payment Issue | A description of the checkout or payment problem |
| Product Question | Product name or other identifying product information |
Email Support
If you prefer to contact us directly by email, you can reach our customer support team at [email protected] .
Our support hours are 8:00 AM – 7:00 PM (EST), Monday through Saturday. When contacting us, please use the same email address associated with your order whenever possible so that we can more easily identify your request.
Our Address
Chantcds
51 Oakland Ave
Farmington, CT 06032-1720
United States
This address is provided for business and customer support correspondence. Please contact our support team before sending any product return to this address, as return instructions may vary depending on the specific request.
We’re Here to Help
Have a question about your shopping experience with Chantcds? Send us a message through the contact form above or email [email protected] .
For faster assistance with an existing order, remember to include your order number and a clear description of what you need help with.