Frequently Asked Questions (FAQs)

Welcome to the Chantcds Frequently Asked Questions page. This page provides clear information about ordering, payment, shipping, returns, refunds, cancellations, product care, privacy, and customer support for customers in the United States and Canada.

Summary

Store: Chantcds

Website: chantcds.com

Products: Women's fashion

Shipping Destinations: United States and Canada

Order Cut-Off Time: 5:00 PM Eastern Time (ET)

Processing Time: 1–2 business days (Monday–Friday)

Transit Time: 5–10 business days (US) | 8–13 business days (Canada)

Estimated Total Delivery: 6–12 business days (US) | 9–15 business days (Canada)

Standard Shipping Fee: $6.99 per order

Return Window: 30 days from delivery

Return Shipping: Free for approved returns (Prepaid label provided)

Restocking / Storage Fee: $0.00

Refund Processing: Within 7 business days after return receipt, inspection, and approval

Payment Methods: Credit Card and PayPal

Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)

Orders

1. What products does Chantcds sell?

Chantcds offers quality women's fashion products through chantcds.com.

Product availability, sizes, colors, descriptions, and pricing are transparently shown on each product page.

2. How do I place an order?

To place an order:

• Select the product you want.
• Choose your desired size and color.
• Add the item to your cart and proceed to checkout.
• Enter your accurate delivery address in the United States or Canada.
• Select your preferred payment method (Credit Card or PayPal).
• Review the order total including standard $6.99 shipping.
• Complete payment and submit your order.

3. What currency do you use?

All transactions on chantcds.com are displayed and processed in: U.S. Dollars (USD).

For customers purchasing from Canada, your bank or payment issuer will automatically handle conversion to CAD based on prevailing currency exchange rates.

4. Are taxes included in the product price?

Yes. Applicable sales taxes are included in displayed product prices. Any regional taxes or fees are fully itemized prior to final payment submission.

5. Is there an order cut-off time?

Yes. Our daily order cut-off time is 5:00 PM Eastern Time (ET), Monday through Friday. Orders placed after 5:00 PM ET or on weekends/holidays will begin processing on the following business day.

Payment

6. What payment methods do you accept?

We accept payments from both US and Canadian customers via:

• Credit & Debit Cards (Visa, MasterCard, American Express, Discover)
• PayPal

7. When will I be charged?

Your payment method is authorized and charged at the time checkout is completed.

8. Do you charge hidden payment or transaction fees?

No. We do not add hidden handling, surcharge, or packaging fees. Your total order consists only of product pricing and standard $6.99 shipping.

Shipping

9. Where do you ship?

We ship to physical addresses across the United States and Canada. We do not deliver to other international destinations at this time.

10. How much does shipping cost?

Standard flat shipping is $6.99 per order for all deliveries to the United States and Canada.

11. How long does order processing take?

Orders are packaged and dispatched within 1–2 business days (Monday through Friday).

12. How long does shipping and delivery take?

Estimated transit times after order handover to carriers:

• United States: 5–10 business days (Estimated total delivery: 6–12 business days)
• Canada: 8–13 business days (Estimated total delivery: 9–15 business days)

13. Which shipping carriers do you use?

Orders are routed using trusted carriers including:

• USPS, UPS, and FedEx for United States deliveries
• Canada Post / domestic postal services (for final Canadian routing), UPS, and FedEx

14. How do I track my order?

A shipping confirmation email with active carrier tracking details will be sent once your package is dispatched. Please allow 24–48 hours for tracking details to update online.

Order Changes and Cancellation

15. Can I cancel or modify my order?

You may request order cancellation or address modifications prior to fulfillment dispatch at zero fee ($0.00). Once an order has entered carrier transit, it cannot be canceled; however, you can return it within 30 days of delivery under our free return policy.

Returns and Refunds

16. What is your return window?

Customers in the United States and Canada may return eligible items within 30 days of delivery.

17. Do I pay for return shipping?

No. Approved returns from both the United States and Canada receive free return shipping. We provide a prepaid return shipping label via email.

18. Do you charge a restocking fee?

No. Restocking fee is $0.00 and storage fee is $0.00.

19. How long do refunds take?

Approved refunds are processed within 7 business days after the returned parcel is received, inspected, and approved. Refunds are credited directly to your original payment method.

20. What if my item arrives damaged, defective, or incorrect?

Please email [email protected] within 48 hours of delivery with your order number, issue description, and photos of the product and packaging. We will provide a free replacement or immediate full refund.

Customer Support

21. How can I contact Chantcds?

Store: Chantcds

Website: chantcds.com

Address: 51 Oakland Ave, Farmington, CT 06032-1720, United States

Email: [email protected]

Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)