Return & Refund Policy

At Chantcds, we want customers to shop with confidence. This Return & Refund Policy explains the conditions, procedures, timelines, costs, and responsibilities that apply when returning products purchased through chantcds.com.

This policy applies to eligible purchases delivered within the United States and Canada.

Summary

Applicable Regions: United States and Canada

Return Window: 30 days from the date of delivery

Refund Processing Time: Within 7 business days after the returned item is received, inspected, and approved

Return Shipping Cost: Free (Prepaid return label provided)

Return Label: Provided by email after the return request is accepted

Restocking / Storage Fee: $0.00

Return Method: By mail using the approved prepaid return label

Return Address: 51 Oakland Ave, Farmington, CT 06032-1720, United States

Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)

30-Day Return Policy

Customers in the United States and Canada may request a return within 30 days of the date the order is delivered.

The 30-day return period begins on the delivery date indicated by the applicable shipping carrier.

Return requests submitted after the 30-day return period may not be accepted.

To qualify for a return, the item must meet the eligibility requirements described below.

Return Eligibility

Returned women's fashion products must generally be:

• In their original condition
• Unworn
• Unwashed
• Unused
• Free from stains, odors, makeup, perfume, deodorant, pet hair, or other signs of use
• Returned with original tags attached where applicable
• Returned with original packaging where reasonably available
• Accompanied by the order information necessary to identify the purchase

Customers should take reasonable care of products while deciding whether to keep them.

Trying on clothing for fit is acceptable provided the item remains clean, undamaged, unworn beyond what is reasonably necessary to determine fit, and otherwise meets the return conditions above.

How to Request a Return

To request a return, contact Chantcds within 30 days of delivery.

Please provide:

• Your full name
• Order number
• Email address used for the order
• Product you wish to return
• Reason for the return

Contact:

Email: [email protected]

Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)

Please do not send a return before receiving return authorization and instructions from our support team.

Return Approval

After receiving your return request, we will review the information provided.

If your return is accepted, we will send clear instructions and an approved prepaid return shipping label to your email address (applicable to customers in both the US and Canada).

Customers must download and print the provided return label and attach it securely to the return package.

Using the approved label ensures the package can be accurately tracked and processed upon arrival.

Return Shipping Cost

Approved returns from the United States and Canada are eligible for free return shipping.

Customers are not charged for the prepaid return shipping label provided by Chantcds.

Return Cost	United States	Canada
Return Shipping Fee	$0.00	$0.00
Prepaid Return Label	Free	Free
Restocking Fee	$0.00	$0.00
Storage Fee	$0.00	$0.00

There are no restocking or storage fees deducted for approved returns under this policy.

Return Address

All approved returns from the United States and Canada should be sent to our central return facility:

Chantcds Returns

51 Oakland Ave

Farmington, CT 06032-1720

United States

Customers should only ship packages to this address after receiving return authorization and the prepaid carrier label.

Packaging Your Return

Please package the returned item securely to prevent damage during transportation.

Before sending your return:

• Place the item securely inside suitable packaging.
• Include any original accessories or components supplied with the product.
• Remove or cover previous shipping barcodes and labels.
• Attach the prepaid return label provided by us.
• Keep your parcel drop-off receipt or tracking number until your return and refund are finalized.

Return Inspection

After the returned package arrives, our warehouse team will inspect the item to verify that it meets the conditions of this policy.

The inspection confirms that:

• The correct item was returned
• The product is in acceptable, clean condition
• The item shows no signs of wear, washing, or damage
• Original tags and labels are intact where applicable
• The returned merchandise matches the authorized order

Refund Policy & Processing Time

Once your return is received, inspected, and approved, your refund will be processed within:

7 business days

Refunds are credited directly back to the original method of payment used during checkout.

After issuance, banking institutions or credit card issuers typically require an additional 3–5 business days to post the balance to your account statement.

Refund Amount

For approved returns, the refund amount equals the product price paid for the eligible returned item(s).

We guarantee:

• Zero ($0.00) return shipping charge
• Zero ($0.00) restocking fee
• Zero ($0.00) storage or handling fee

Exchanges

If you require an alternate size, style, or color, please reach out to customer support.

Subject to current stock availability, we will guide you through the exchange procedure or issue an approved return and refund so you can place a new order.

Damaged, Defective, or Incorrect Items

Please inspect your delivery promptly. If your parcel arrives damaged, defective, or contains the wrong merchandise, notify us within 48 hours with:

• Your order number
• A summary description of the defect or discrepancy
• Clear photos showing the damage or incorrect item
• Photos of packaging and carrier shipping label

We will immediately arrange a free replacement or full refund.

Wrong Size or Fit

If an item does not fit as desired, you may return it within the standard 30-day window provided it remains clean, unwashed, and unworn with tags attached.

Customers in the US and Canada receive free return shipping on size and fit exchanges/returns.

Returns Sent Without Authorization

To ensure accurate identification and fast refund processing, customers must contact support for return authorization before shipping items back. Packages returned without prior authorization or outside our designated return labels may experience substantial processing delays.

Return Timeline Overview

Stage	Timeframe
Return Window	Within 30 calendar days of delivery
Return Authorization & Label	Sent via email upon approval (Free)
Return Shipping Cost	Free ($0.00) for US & Canada
Restocking / Storage Fees	$0.00 (None)
Refund Processing	Within 7 business days after inspection and approval
Refund Method	Original payment method

Policy Changes

We reserve the right to amend this policy as needed. Revisions will be published on chantcds.com with an updated date. Alterations will not affect refund rights for orders placed prior to the modification date.

Contact Information

For inquiries regarding returns, exchanges, or refunds, contact:

Store: Chantcds

Website: chantcds.com

Return Facility: 51 Oakland Ave, Farmington, CT 06032-1720, United States

Email: [email protected]

Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)

Eastern Time observes Eastern Standard Time (EST, UTC−5) and Eastern Daylight Time (EDT, UTC−4) as applicable throughout the year.