Return & Refund Policy

1. Return Eligibility

Customers may request a return for eligible products within 60 days from the date the order was delivered. The return request must be submitted within this timeframe to qualify for consideration.

To help ensure that returned merchandise can be properly inspected and processed, items should be returned in suitable condition. We recommend keeping the original packaging and product materials until you are certain that you will keep your purchase.

Eligible returned items should generally be unused, unworn, unwashed, and free from damage, stains, odors, or other signs of use beyond reasonable inspection. Items should include original tags, labels, and accessories when applicable.

2. Products Covered by This Policy

This Return & Refund Policy applies to eligible products purchased through Chantcds, including items within our primary categories:

• Bags: selected bags and related styles offered through the Chantcds store.
• Bottoms: pants, jeans, and other eligible bottom styles.
• Shoes: eligible footwear and shoe styles.
• Tops: tops, sweaters, and other eligible upper-body clothing styles.

If a specific product has additional return information displayed on its product page or at checkout, customers should review those details before submitting a return request.

3. Items That May Not Qualify for Return

Returns may be declined when merchandise does not meet the conditions necessary for resale or when the applicable return period has expired. Examples of conditions that may affect eligibility include:

• Items returned after the 60-day return window.
• Products that have been worn, washed, altered, or materially used.
• Merchandise with stains, strong odors, damage, or other signs of use.
• Items missing required original tags, labels, or components when those materials were included with the product.
• Products damaged after delivery due to improper handling or use.

Each returned item may be reviewed individually. Meeting the return deadline does not automatically guarantee approval if the product does not satisfy the applicable condition requirements.

4. How to Request a Return

To initiate a return, please contact the Chantcds customer support team before sending merchandise back. Providing the order information helps us identify your purchase and provide the appropriate return instructions.

When contacting us, please include your order number and a brief explanation of the reason for your return. If the product arrived damaged, defective, incorrect, or materially different from what was ordered, please describe the issue clearly. Photos may be requested when they are useful for evaluating the condition of the merchandise.

5. Return Shipping

Chantcds does not charge a return or refund processing fee for eligible returns. Customers should contact our support team before sending an item back so that the appropriate return instructions can be provided.

Return shipping arrangements may depend on the reason for the return and the circumstances of the order. If you received an incorrect, damaged, or defective item, please contact us before returning it so we can review the issue and provide appropriate instructions.

6. Return Inspection

After a returned package reaches the appropriate return location, the merchandise may be inspected to verify that it corresponds to the original order and meets the applicable return requirements.

The inspection may consider the product's condition, tags, packaging, included accessories, and other relevant details. This process helps ensure that returns are accurately matched to the correct order and that refunds are issued appropriately.

If an item does not meet the stated return conditions, Chantcds may contact the customer regarding the outcome or available options.

7. Refund Policy

Once an eligible return has been received and approved, Chantcds will initiate the applicable refund. Approved refunds are generally processed within 12 days after the return has been received and approved.

Chantcds does not charge a refund processing fee for eligible returns. The refund will be issued using the applicable original payment method, subject to the processing capabilities of the payment provider.

8. Refund Timing and Payment Providers

The 12-day refund timeframe refers to the period in which Chantcds generally processes an approved refund after the returned merchandise has been received and reviewed. Once a refund has been submitted, the time required for the funds to appear in the customer's account can vary depending on the payment provider or financial institution.

Because payment providers operate independently, Chantcds cannot guarantee the exact date on which a refunded amount will become available in a customer's account. Customers should allow additional processing time when required by their payment provider.

9. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains an item different from what you ordered, please contact Chantcds customer support as soon as reasonably possible.

Please provide your order information and a description of the problem. Photographs of the product, packaging, shipping label, or visible damage may be requested when necessary to help us understand the issue.

Customers should keep the affected item and its original packaging until Chantcds has reviewed the matter and provided further instructions.

10. Exchanges

If you would like a different size, color, style, or product, please contact customer support before returning the original item. Exchange availability may depend on current inventory.

When the requested replacement is unavailable, the applicable return and refund process may be used instead. Customers should not send merchandise back without first contacting Chantcds for return instructions.

11. Order Cancellations Before Shipment

If you need to cancel an order, contact Chantcds as soon as possible after placing it. Cancellation requests are subject to the order's processing status.

Once an order has been processed, packed, or transferred to a delivery carrier, it may no longer be possible to cancel it before shipment. In that situation, the customer may need to follow the applicable return process after delivery.

12. Return Deadline

The return period is 60 days from the date the order was delivered. Customers should initiate their return request before this period expires.

13. No Return or Refund Fees

Chantcds does not charge a return or refund processing fee for eligible returns. This means that an approved eligible return will not incur a separate fee from Chantcds for processing the return or issuing the refund.

Customers should still follow the return instructions supplied by our support team to avoid unnecessary delays or processing issues.

14. Frequently Asked Return Questions

How long do I have to request a return?

Eligible returns can be requested within 60 days from the date your order was delivered.

Is there a refund processing fee?

No. Chantcds does not charge a refund processing fee for eligible returns.

How long does the refund take?

Once an eligible return has been received and approved, Chantcds generally processes the refund within 12 days. Your payment provider may require additional time before the refunded amount appears in your account.

Can I return an item that I have worn?

Returned merchandise should generally be unused, unworn, unwashed, and in suitable condition. Items showing signs of use or damage may not qualify for a refund.

What should I do if I received the wrong item?

Contact Chantcds customer support as soon as possible and provide your order information and details about the incorrect item. Our team will review the issue and provide appropriate instructions.

15. Contact Chantcds About Returns & Refunds

If you have questions about return eligibility, refund status, damaged merchandise, incorrect items, or the return process, please contact our customer support team. Providing your order information in the initial message can help us review your request more efficiently.

16. Return & Refund Policy Summary

Chantcds is committed to making the return and refund process clear, consistent, and straightforward. Please review the conditions above before submitting a return request and contact our support team if you need assistance with your order.

For return or refund questions, please email [email protected]. Our team will review your request and provide the appropriate next steps.