Cancel/Change Order

1. Our Order Change and Cancellation Policy

Chantcds accepts cancellation and change requests when the order has not yet progressed too far through the fulfillment process. Since orders are generally prepared for shipment within 1 business day, there may be only a limited period in which an order can be modified or cancelled.

We cannot guarantee that every request will be completed before fulfillment begins. The ability to make a change depends on the current status of the order when the request is received and reviewed.

2. When Can I Cancel My Order?

If you decide that you no longer want an order, contact Chantcds customer support immediately after placing the order. We will review the current order status and determine whether cancellation is still possible.

Cancellation requests are more likely to be completed when they are submitted before the order enters packing or shipment. Once the order has been prepared for carrier collection, we may no longer be able to stop the shipment.

3. How to Request an Order Cancellation

To request a cancellation, contact us using the email address provided below. Please include enough information for our team to locate the order quickly.

4. Changing an Order

If you entered incorrect information or selected the wrong product, contact Chantcds as quickly as possible. Depending on the order status, we may be able to assist with certain changes before fulfillment begins.

Potential changes may include correcting a shipping address, adjusting product selections, or resolving certain checkout errors. Changes are subject to product availability and the stage of the fulfillment process.

5. Shipping Address Changes

Customers are responsible for entering a complete and accurate shipping address during checkout. If you notice an error after placing an order, contact Chantcds immediately.

We will make reasonable efforts to update an address when the order has not yet been shipped. However, once an order has been transferred to USPS, UPS, or FedEx, Chantcds may not be able to modify the delivery address.

If an address cannot be corrected before shipment, the customer may need to work with the applicable carrier or follow the available return or delivery procedures after the package has been delivered or returned.

6. Orders That Have Already Shipped

Once an order has been shipped, it can no longer be cancelled or modified through the standard order-change process.

Shipped orders are handled according to the delivery and return procedures applicable to the purchase. If you no longer want an item after receiving it, you may review the Chantcds Return & Refund Policy to determine whether the order qualifies for a return.

7. Refunds for Approved Cancellations

If Chantcds confirms that an order can be cancelled after payment has been successfully processed, the applicable amount will be refunded through the original payment method, subject to the payment provider's processing procedures.

Eligible refunds are generally processed within 12 days after the cancellation or refund has been approved. Chantcds does not charge a refund processing fee for eligible refunds.

After Chantcds processes a refund, the time required for the funds to appear in your account may depend on the financial institution or payment provider used for the original transaction.

8. Cancellation Requests After the Cut-Off Time

Chantcds has an order processing cut-off time of 5:00 PM EST, Monday through Friday. Orders received around or after the cut-off may be processed according to the next applicable business processing period.

The cut-off time does not create a guaranteed cancellation window. Orders may enter processing before or around the applicable processing period, so customers should submit cancellation or change requests as soon as possible rather than waiting for the cut-off.

9. Orders With Product Availability Issues

If a product becomes unavailable before fulfillment is completed, Chantcds may contact the customer regarding available options. Depending on the circumstances, an unavailable item may be cancelled and the applicable amount refunded.

Customers will not be charged for products that Chantcds is unable to fulfill when the applicable transaction amount has been cancelled or refunded.

10. Duplicate Orders

If you accidentally place the same order more than once, contact Chantcds immediately. Provide the order numbers and explain which order was placed unintentionally.

We will review the orders and determine whether the duplicate order can be cancelled before it enters fulfillment. Once an order has shipped, the standard return process may apply instead.

11. Incorrect or Incomplete Customer Information

Customers should carefully review all information before submitting an order. This includes the recipient's name, shipping address, contact information, selected products, sizes, quantities, and other checkout details.

If an error is discovered after checkout, notify Chantcds promptly. We will make reasonable efforts to correct information when the order status allows it, but we cannot guarantee that every requested correction will be possible.

12. Orders Already in Fulfillment

Once an order has entered fulfillment, warehouse processing may already be underway. At this stage, product substitutions, quantity changes, address corrections, and cancellations may no longer be possible.

If the order cannot be changed or cancelled, the customer may use the applicable return process after delivery when the purchased products qualify under the Chantcds Return & Refund Policy.

13. Return Option When Cancellation Is No Longer Possible

If your cancellation request cannot be completed because the order has already shipped, you may still have the option to return eligible merchandise after delivery.

Chantcds generally accepts eligible returns within 60 days from the date of delivery. Returned merchandise must meet the applicable requirements described in the Return & Refund Policy.

Approved refunds are generally processed within 12 days after the return has been received and approved, with no refund processing fee.

14. Shipping Charges and Cancellation

Chantcds uses a flat-rate shipping charge of $6.99 for applicable orders. When an order is successfully cancelled before shipment, the applicable order amount, including shipping charges paid for that cancelled order, may be refunded according to the circumstances of the cancellation.

Once an order has shipped, shipping-related charges may be treated differently under the applicable return process. Customers should contact support for assistance with a specific order.

15. Carrier-Related Changes

After an order has been transferred to USPS, UPS, or FedEx, changes to shipment details may be outside Chantcds's direct control.

Customers should use the tracking information provided after shipment and contact the applicable carrier when carrier-level delivery assistance is required. Chantcds will provide reasonable support for order-related questions where possible.

16. What Information Should I Include?

Providing complete information helps our team locate your order and evaluate your request efficiently.

• Order number.
• Name used when placing the order.
• Email address associated with the order.
• Specific cancellation or change requested.
• Correct information, if you are requesting a correction.

Please do not send complete payment card numbers, passwords, or other unnecessary confidential credentials by email.

17. Support Availability

Chantcds customer support is available during the following hours:

Because orders may be processed quickly, contacting us during support hours does not guarantee that a cancellation or change can be completed. The determining factor is the order's fulfillment status when the request is reviewed.

18. Customer Responsibility

Customers are responsible for reviewing order details before completing checkout and for contacting Chantcds promptly when an error is discovered.

Please verify your shipping address, product selection, size, color or variant where applicable, quantity, contact information, and other relevant details before submitting an order.

19. Policy Limitations

This policy is intended to explain Chantcds's standard procedures for order cancellations and changes. Certain situations may require individual review depending on order status, product availability, payment status, shipping status, or other circumstances.

Nothing in this policy is intended to remove or restrict any consumer rights that cannot legally be excluded under applicable law.

20. Contact Chantcds

For the fastest assistance with a cancellation or order change, contact Chantcds as soon as possible after placing your order.

21. Quick Reference

Chantcds is committed to handling order cancellation and change requests as efficiently as possible. If you need to make a correction or cancel an order, contacting our support team immediately gives us the best opportunity to assist before fulfillment or shipment occurs.