Order Cancellation & Change Policy

This Order Cancellation & Change Policy explains how customers in the United States and Canada may request to cancel or modify an order placed through chantcds.com.

Because our fulfillment team begins preparing packages promptly after purchase, customers should submit cancellation or modification requests as soon as possible.

Summary

Applicable Regions: United States and Canada

Order Cut-Off Time: 5:00 PM Eastern Time (ET)

Processing Time: 1–2 business days, Monday through Friday

Cancellation Requests: Accepted prior to shipment dispatch, subject to processing stage

Order Changes: Accepted before carrier handover when inventory and routing permit

After Shipment: Orders cannot be altered or intercepted; standard 30-day return policy applies after delivery

Cancellation Fee: $0.00 (Free)

Modification Fee: $0.00 (Free)

Restocking Fee: $0.00

Refund Processing: Within 7 business days to the original payment method

Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)

1. Order Cancellation Requests

Customers may request to cancel an order at no cost before it has been dispatched to the carrier.

To request cancellation, email us immediately at:
Email: [email protected]

Please provide:

• Customer full name
• Order number
• Email address used during purchase
• A clear request to cancel the entire order or specific items

2. Eligibility for Cancellation

An order cancellation is successful when:

• The written request is received before parcel dispatch; and
• The shipment has not yet been collected by USPS, UPS, FedEx, or Canada Post; and
• Fulfillment processing can still be stopped in our warehouse system.

3. Order Cut-Off and Processing Timeline

Our standard fulfillment timetable:

• Daily Cut-Off: 5:00 PM Eastern Time (ET), Monday through Friday
• Order Handling / Packaging: 1–2 business days (Monday–Friday)

Orders placed after 5:00 PM ET or over the weekend enter processing the next business day. Submitting a cancellation prior to cut-off helps ensure the package can be intercepted before carrier transfer.

4. Orders That Have Already Shipped

Once an order has been collected by our logistics partners (USPS, UPS, FedEx, or Canada Post), it cannot be canceled or modified while in transit.

If your parcel has shipped, please await delivery and initiate an eligible return within our 30-day return window. We will provide a free prepaid return label upon authorization.

5. Order Modification Requests

Prior to parcel dispatch, customers may request modifications including:

• Shipping address corrections (street, unit number, postal/ZIP code, state/province)
• Recipient name or contact phone number updates
• Size or color adjustments (subject to available stock)
• Item removals or quantity adjustments

6. Fee Schedule for Cancellations & Changes

Service / Action	Fee (United States)	Fee (Canada)
Order Cancellation (Prior to shipment)	$0.00	$0.00
Order Modification / Address Update	$0.00	$0.00
Restocking Fee	$0.00	$0.00
Administrative Handling Surcharge	$0.00	$0.00

7. Refund Process for Canceled Orders

When an order is successfully canceled before dispatch, a full refund (including the $6.99 shipping fee) is automatically processed to your original payment method within 7 business days.

Depending on your bank, credit card issuer, or PayPal, it may require an additional 3–5 business days for the funds to reflect on your account balance.

8. Refusal of Delivery

We strongly advise customers not to refuse parcel delivery upon carrier arrival. Refused parcels may encounter courier return penalties or lack tracking verification. Please accept delivery and contact our team to receive an authorized free prepaid return label for safe, guaranteed refund processing.

9. Contact Information

For urgent cancellation or order modification assistance, please contact:

Store: Chantcds

Website: chantcds.com

Address: 51 Oakland Ave, Farmington, CT 06032-1720, United States

Email: [email protected]

Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)

Farmington, Connecticut observes Eastern Time (ET), operating under EST (UTC−5) and EDT (UTC−4) as applicable throughout the year.