Privacy Policy

This Privacy Policy explains how Chantcds collects, uses, stores, discloses, and protects personal information when you visit chantcds.com, place an order, contact customer support, or otherwise interact with our website and services.

By using our website, you acknowledge the practices described in this Privacy Policy. This policy applies to customers and visitors located in the United States and Canada.

Summary

When you use chantcds.com, we collect information necessary to:

• Process and fulfill retail orders across the United States and Canada
• Process payments securely through authorized payment gateways
• Coordinate international and domestic logistics and delivery
• Provide customer support and resolve order queries
• Manage returns, exchanges, and refund processing
• Maintain site performance, security, and fraud prevention
• Comply with U.S. and Canadian statutory and tax requirements
• Deliver permitted marketing communications where requested

We do not sell personal information in exchange for monetary consideration.

Depending on your location (including U.S. states and Canadian provinces), you enjoy legal rights regarding access, deletion, and correction of your data.

For privacy inquiries, contact:
Email: [email protected]

1. About Chantcds

This Privacy Policy applies to personal information processed by:

Store: Chantcds

Website: chantcds.com

Address: 51 Oakland Ave, Farmington, CT 06032-1720, United States

Email: [email protected]

Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)

2. Scope of This Privacy Policy

This Privacy Policy applies whenever you:

• Visit or browse chantcds.com
• Place an order from within the United States or Canada
• Submit payment or billing credentials
• Request shipment tracking, returns, or refunds
• Communicate with our support staff
• Engage with cookies and web technologies on our site

3. Personal Information We Collect

We collect only personal data necessary to facilitate purchases and maintain site integrity:

A. Contact and Delivery Data: Full name, email address, telephone number, billing address, and physical shipping address (including state/province, ZIP/postal code, and country).

B. Order Information: Items purchased, sizes, colors, pricing, date and timestamp, carrier tracking ID, and delivery history.

C. Payment Details: Payment method, card brand, expiration month/year, and tokenized transaction IDs processed through secure payment gateways. We do not store raw, unencrypted credit card numbers.

D. Technical & Browsing Data: IP address, device type, operating system, browser model, referrer URL, and time spent on pages.

E. Customer Service Records: Support emails, correspondence regarding size/fit, return verification photos, and feedback.

4. How We Use Personal Information

We process customer information solely for legitimate retail business purposes:

• Fulfillment: Verifying order contents, dispatching parcels to US and Canadian addresses, and sending shipment confirmations.
• Customer Service & Returns: Facilitating 30-day returns, supplying prepaid return labels, and managing refund reimbursements.
• Security & Fraud Detection: Protecting accounts and verifying legitimate payment authorization against fraudulent card chargebacks.
• Compliance: Satisfying commercial accounting, tax, customs declarations, and record-keeping mandates.

5. Sharing and Disclosure to Service Providers

We do not rent, sell, or disclose personal details to third parties for independent marketing purposes. Disclosures are limited to service providers directly fulfilling order operations:

• Logistics & Couriers: Delivery carriers including USPS, UPS, FedEx, and Canada Post (for final Canadian routing).
• Payment Processors: Certified, PCI-DSS compliant payment gateways that process credit/debit card transactions.
• Technology & Hosting: Server infrastructure and eCommerce platform software providers that secure our web store.
• Legal Authorities: When required by statutory subpoena, customs declarations, or applicable court orders.

6. Cookies and Tracking Technologies

We use standard cookies to ensure shopping cart functionality, remember login status, monitor checkout flows, and review general site traffic metrics. Customers can adjust browser settings to block or delete cookies; however, disabling essential session cookies may impair checkout capabilities.

7. Cross-Border Data Transfers

Chantcds operates its primary business and fulfillment management from the United States. If you access our website or make purchases from Canada, your personal information will be transferred to, stored, and processed in the United States.

We apply administrative, physical, and technical safeguards to ensure that personal data originating from Canada receives protections comparable to those mandated by Canadian privacy standards.

8. Canadian Privacy Rights (PIPEDA)

For residents of Canada, our data practices respect the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable substantially similar provincial privacy laws (in Alberta, British Columbia, and Quebec).

Canadian customers have the right to:

• Inquire about the existence, use, and disclosure of their personal information.
• Request access to their personal records held by Chantcds.
• Challenge the accuracy and completeness of their data and have it amended where appropriate.
• Withdraw consent for marketing communications at any time.

9. United States State Privacy Rights

Residents of certain U.S. states (including Connecticut, California, Colorado, Virginia, and others) possess specific rights under state privacy frameworks regarding access, deletion, and portability of their personal data, as well as the right to opt out of targeted advertising without discriminatory pricing or service denial.

10. Data Retention & Security

We retain customer order records only as long as necessary to fulfill warranty obligations, resolve disputes, satisfy tax audits, and maintain commercial compliance. We maintain TLS/SSL encryption, secure firewall protections, and restricted employee access protocols to protect your personal details.

11. Children’s Privacy

Chantcds is an adult fashion storefront and does not intentionally solicit or collect personal information from individuals under the legal age of majority.

12. Policy Changes

We may periodically update this policy to reflect operational changes or legislative updates. Material revisions will be posted on chantcds.com with an updated date.

13. Contact Us

To exercise privacy rights, request data review, or ask questions about our data practices, contact:

Store: Chantcds

Website: chantcds.com

Address: 51 Oakland Ave, Farmington, CT 06032-1720, United States

Email: [email protected]

Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)

Farmington, Connecticut operates on Eastern Time (ET), observing EST (UTC−5) and EDT (UTC−4) as applicable throughout the year.