Return Policy
Return Policy
At Chantcds, we want you to feel confident when your order arrives. If something isn’t right, our return process is built to be straightforward, consistent, and easy to follow. Please read the sections below to understand the return timeline, eligibility rules, and how to start a return.
Return Window
| Return period | 30 days from the date your package is marked as delivered |
|---|---|
| Eligibility | The item must be shipped back (postmarked) within those 30 days |
| After the window ends | Returns and refunds may no longer be accepted once the 30-day period has passed |
This return window is intended to give you enough time to inspect your order and confirm it meets your needs.
Item Eligibility Requirements
| Item condition | Must be unused, unworn, unwashed, undamaged, and unaltered |
|---|---|
| Packaging | Original packaging must be included and kept intact (bags, boxes, protective materials when provided) |
| Tags/labels | All tags and labels must remain attached exactly as received |
| Proof of purchase | Required (order number, confirmation email, receipt, or packing slip) |
| If requirements are not met | The return may be declined or approved with a partial refund, depending on the condition received |
Issues Caused by Us
If the problem is due to an error on our side, we’ll take responsibility and work with you toward a fair resolution. To report an issue, email support@chantcds.com with your order number and clear photos.
| Scenario covered | Examples | Responsibility |
|---|---|---|
| Manufacturing defects | Misprints, discoloration, stitching issues, fabric flaws, stains | Chantcds |
| Incorrect product received | Wrong size, wrong color, wrong design, wrong style | Chantcds |
| Production/printing mistakes | Misaligned print, incorrect artwork, or production errors | Chantcds |
Non-Returnable Situations
| Not eligible | Explanation |
|---|---|
| Incorrect customer-provided details | Wrong personalization details or selections entered during checkout |
| Change of mind | The customer decides they no longer want the item after purchase |
| Minor color variations | Slight differences caused by lighting, screens, or device settings are normal and not considered defects |
If you are ordering an item that includes customization, please double-check all details before submitting your order.
How to Start a Return
- Email support@chantcds.com with your order number and a short explanation of the reason for the return.
- Our team will reply with return instructions and the correct return address based on your order.
- Pack the item securely and send it back using a trackable shipping method.
- Return shipping costs are the customer’s responsibility unless the issue was caused by Chantcds. Original shipping fees are non-refundable.
What Happens After We Receive Your Return
| Quality inspection | 3–5 business days |
|---|---|
| Refund method | Refunds are issued back to your original payment method |
| Provider processing time | 5–10 business days depending on your bank or payment provider |
If you have any questions about this policy or need help at any step, contact us at support@chantcds.com. Thank you for shopping with Chantcds at chantcds.com.
Contact Information
Store Name: Chantcds
Website: chantcds.com
Email: support@chantcds.com
Address: 1007 Trillium Lane, Bartlett, IL 60103, United States
