Refund Policy
Refund Processing Timeline
Once your return reaches our facility, it is logged into our system and forwarded to our inspection team for review. The inspection typically takes 3–5 business days, depending on seasonal volume and the number of parcels being processed.
During inspection, we verify the item’s condition, completeness, and packaging to ensure it meets our return requirements. You will receive an email update on the same day the inspection result is finalized, confirming whether your return is approved or declined.
If approved, your refund will be initiated within 14 business days and returned to the original payment method used at checkout. The time it takes for funds to appear in your account depends on your bank, card issuer, or payment provider’s processing speed.
Refund Eligibility Requirements
- Items must be unused, unwashed, undamaged, and free of any signs of wear.
- All original packaging must be included, such as tags, labels, and protective wrapping when provided.
- Valid proof of purchase is required (for example: order number, confirmation email, or packing slip).
- Returns must follow the conditions stated in our Return Policy and must not fall into non-refundable categories.
- Items returned incomplete or in unacceptable condition may be rejected and can be sent back to you upon request.
Non-Refundable Situations
- Clearance, discounted, or promotional items are final sale and not eligible for refunds.
- Ordering the wrong size, color, or style is not considered a refundable reason—please review guides and product details before purchasing.
- Personalized/customized items are not refundable if incorrect customization details were provided by the customer.
- Minor color differences caused by lighting, monitor settings, or device display are normal and are not considered defects.
- Returns showing wear, stains, odors, damage, or alteration will be considered non-refundable.
- Returns submitted outside the allowed timeframe or missing complete packaging may be declined.
Exchange Eligibility
Exchanges are available only for verified issues such as defects or shipping damage. If you received a defective product, you may request an exchange by providing clear photos showing the issue. If your package arrives damaged in transit, we can arrange a replacement once the damage is confirmed through photos.
- We do not offer exchanges for size changes, color swaps, or preference-based reasons.
- If a replacement item is unavailable, a full refund will be issued to your original payment method.
- Exchange requests must be submitted within the eligible return period to ensure proper handling.
How Refunds Are Issued
Refunds are processed securely and routed back to the original payment method used during checkout. Once the refund is released on our side, additional posting time depends on your financial institution. If you need documentation for your bank or card issuer, we can provide proof of refund initiation upon request.
If You Haven’t Received Your Refund
- Check with your bank or card issuer first to confirm whether the refund is still pending on their end.
- Search your inbox for the refund confirmation email from Chantcds to verify the refund has been initiated.
- If the stated timeframe has passed, contact us and we can share refund confirmation details or assist you with next steps.
- Bank processing delays, weekends, and holidays may extend the time it takes for funds to appear.
Contact Information
Store Name: Chantcds
Website: chantcds.com
Email: support@chantcds.com
Address: 1007 Trillium Lane, Bartlett, IL 60103, United States
